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Order Status
Has my order shipped?
	Click the "My Account" link at the top of our site to check your orders status.
How do I change quantities or cancel an item in my order?
	Click the "My Account" link at the top of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
	Click the "My Account" link at the top of our site to track your order.
My order never arrived.
	Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. Pelindaba Lavender Customer Service PHONE – (360) 378 4248 | Toll Free – (866) 819 1911 EMAIL – orders@pelindaba.com
An item is missing from my shipment.
	Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
	Click the "My Account" link at the top of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
	Backordered items are those which are in production at the time of ordering. As we handcraft our products on our farm we will always be able to inform you of any backorders and when we expect the item to be ready for shipment.